ICT Support Technician

We are looking for a suitably qualified, highly motivated and enthusiastic ICT Support Technician Selection Criteria:The successful candidate will be able to:

• Resolving Level 1 & 2 technical issues
• Install, maintain and undertake necessary upgrades of all hardware, software, operating systems and applications
• Troubleshoot system problems and find workable solutions
• Work with the primary client to assist in daily operational requirements 
• Assist in the configuration and optimization of the local network servers in correspondence with Management
• Work with the Technology Team to manage enterprise infrastructure and systems
• Assess hardware/software needs and manage purchases through the Systems Manager
• Conduct compliance auditing of systems and reporting
• Utilising helpdesk software

Highly desirable:

• Previous level 1 experience (less than 2 years) is ideal
• IT graduate (either University or TAFE)
• Excellent communication skills both written and verbal
• Strong customer service skills
• Knowledge with Apple MAC, iPads, Windows suite, networks