About Frederick Irwin Anglican School
Come and work for the premier school in the Peel region. Established in 1991, Frederick Irwin Anglican School is a private co-educational school that offers an exceptional educational program for students Kindergarten to Year 12. To learn more about Frederick Irwin Anglican School visit www.frederickirwin.wa.edu.au.
About the Role
An exciting opportunity exists for an IT Helpdesk & First Line Application Support Officer to join our IT Team. This role provides frontline technical and application support across our two campuses, helping to ensure smooth, reliable day‑to‑day IT operations for staff and students.
This position is well suited to someone with solid foundational IT support experience who can work independently in a busy school environment, while also collaborating as part of a small, customer‑focused team.
The IT team is supportive, professional and committed to providing a reliable, secure technology environment that enhances teaching, learning and school operations.
This is a full-time position up to 30 July 2027 for Secondment Cover.
Key Responsibilities
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Provide Helpdesk support for staff and students across both campuses
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Deliver first line support for business applications used in school operations
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Monitor, troubleshoot, resolve or escalate application and system issues
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Log, track and follow up incidents and service requests using a ticketing system
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Assist with system upgrades, patching and routine maintenance
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Support device deployment and classroom technology
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Participate in project work as skills and experience develop
Skills and Experience
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Strong problem‑solving and analytical skills
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Clear communication and a customer‑focused, can‑do attitude
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Ability to work effectively in a busy, small team environment
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Demonstrated experience supporting:
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Windows 11
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Microsoft 365
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Entra ID
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Networking
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Printers
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Audio‑visual systems
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macOS and iPads
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Minimum 2+ years’ experience in a similar Helpdesk or IT support environment
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Desirable skills - basic experience with one or more of the following:
- SQL (basic queries)
- Automation or scripting (Power Automate or PowerShell)
- Microsoft SharePoint
- Microsoft Excel
- Microsoft Intune
Personal Attributes
- Eager to learn, organised, detail‑oriented and reliable
- Comfortable taking direction, asking questions and juggling competing priorities
- Professional approach to confidentiality, data protection and system security
What’s on Offer
- Hands‑on experience supporting enterprise applications and IT operations
- Mentorship from experienced IT professionals and exposure to IT projects
- A large school environment providing wide‑ranging learning and development opportunities
Pastoral Care
As an Anglican School, pastoral care is extremely important at Frederick Irwin Anglican School.
Frederick Irwin Anglican School is committed to child safety and protection, and expects all staff, volunteers, visitors to the School and contractors to respect and abide by all policies, procedures and practices developed and put in place by AngliSchools and/or the School in this regard.
The successful candidate will have:
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A current Working with Children Check
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A current Police Clearance
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A commitment to child safety and wellbeing
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An understanding of confidentiality and information security in a school environment
About AngliSchools
AngliSchools founded in 1985, the Core Purpose of AngliSchools is to establish and support low fee Anglican systemic schools which provide a high quality, inclusive, caring Christian education.
Growing from modest beginnings with the opening of St Mark’s Anglican Community School in 1986 in Perth’s northern beachside suburb of Hillarys, there are now more than 14,000 students attending 11 AngliSchools schools in Western Australia, three AngliSchools Schools in the Diocese of Wangaratta and the AngliSchools Language School, based in Perth.
Equal Employment Opportunity Statement
AngliSchools are an equal opportunity employer bases its recruitment decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
AngliSchools embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
To express your interest in this role please forward your application to hr@fias.wa.edu.au
To learn more about AngliSchools and what we have to offer visit our website www.ascschools.edu.au, and don’t forget to follow us on LinkedIn.
Applications will be reviewed as received.