Two Factor Authentication Help

Troubleshooting two-factor authentication

 

Secondary Email - Additional Help Guide link

  • You need an alternative email to the one you use to login to the AISWA site.
  • A verification code will be sent to this email.
  • If you haven’t received the code please check if the email is in your junk/spam folder

 

Microsoft Authenticator App - Additional Help Guide link

  • Click on the + symbol on the top right to link in the AISWA website, you can either scan the QR code which the app will prompt you to do and manually entering in the code which will show underneath it.
  • If you're not receiving a code for an authenticator app, check again to ensure you have the latest one.
  • Frequently asked questions (FAQ) about the Microsoft Authenticator app

 

General Tips

  • The verification email will come from - info@ais.wa.edu.au. Your school might need to whitelist this address.  
  • Please contact your School’s Admin or IT Department if you have an issue receiving it.